Where are you located?

Bellalu HQ is located in Geelong, Victoria, Australia.

Who styles and photographs your items?

All of our product photos are shot by Benni Knop Photography. If you’re interested in learning more or you’d like to chat about our freelance rates and availability, drop us a line.

Do you test on aminals?

Absolutely not!

Are your products guaranteed?

You bet, we will most definitely stand behind our products, please contact us for more information. Please note we do not offer refunds nor do we cancel orders once they’ve been placed.

May I place a special order?

Shoot us an email, we’ll do our very best to make it happen hannah@bellalu.com.au

Postage & Delivery

All items will be posted within 5 business days of the order being placed. If your package is a gift and you would like to make arrangements to have it ship earlier, please send us an email and we will get working on it right away. Arrival times vary by destination please see below or contact us for more details.

All orders are packed with care and consideration for postage, however Bellalu does not take responsibility for broken or lost items. 

When will my order arrive?

All orders have a tracking number which will be advised once shipped. That way you will always know where "your boxes of happiness" are.

Where do you ship?

We Australia wide. We charge a flat rate Australia wide and sometimes run "free shipping" promotions. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Bellalu for any reason.

Terms & Conditions

All prices are in Australian Dollars (AUD). We reserve the right to change prices at any time. A refund or item replacement will be issued only if the item is faulty.

How can I pay?

We happily accept Paypal through our store. This is a secure gateway for peace of mind transactions.